Sales Satisfaction Survey (SSI)

PURCHASE EXPEREINCE

How courteous , Friendly and focused on your query was the salesperson? And are you satisfied with the performance of sales person *

DEALERSHIP FACILITY

Parking facility at dealership? *
Sale person offer you tea or coffee? *
Cleanliness of showroom? *
Comfort of area where you & salesperson completed sale transaction? *
Was product price, brochures & lead time displayed properly? *

PAPER WORK EXPEREINCE

Did you sign on agreed delivery month in booking order form & are you satisfied with the booking procedure? *

DELIVERY EXPERIENCE

Were you introduced to 3S+CR managers & facility at the time of new vehicle delivery & facilities ? *
Condition/Cleanliness of both interior and exterior of your vehicle (clean, free scratches, dent etc)? *

VEHICLE DELIVERY PROCESS

Timeliness of vehicle delivery process (time waiting to be attended, completing paperwork and picking up vehicle) and helpfulness of staff at delivery time. *

PRECEPTION ABOUT BRAND - TOYOTA

Are you satisfied with the performance of sales staff and Would you prefer/consider same dealership for your next vehicle purchase? *